Your Cabin

The cabins are spread across the Main and Upper Decks and all are outside facing. All cabins are attractively furnished and feature an en-suite bathroom with shower, flat screen TV, telephone, safe, hairdryer, individual air-conditioning and heating controls, and a closet. Twin cabins measure 15 square metres and single cabins measure 11 square metres. Cabins on the Main Deck feature picture windows, and those on the Upper Deck feature French Balcony style (floor to ceiling) sliding windows, allowing you to admire the passing scenery from your cabin.

Your Space

The public areas aboard the MS Van Gogh are both elegantly furnished and spacious. The lounge on the Upper Deck is a relaxing environment in which to admire the passing scenery, socialise and enjoy a drink from the bar. There is also a spacious Sun Deck with comfortable deck furniture, the perfect place to relax and appreciate the beautiful vistas whilst cruising along the Rhone. The open-seating restaurant is located on the Upper Deck and there is a small souvenir shop on board.

Your Dining

Meals are taken in a single sitting in the MS Van Gogh’s bright and airy restaurant located on the Upper Deck. The open-seating restaurant offers delicious international cuisine and regional specialities. Breakfast and lunch are buffet style with hot and cold items and dinner is a served set menu with a choice of either two main courses or a vegetarian option. Alcoholic and soft drinks are included in your holiday price (excluding premium brands and sparkling wine) as are tea and coffee which are available throughout the day on a self-serve basis and with meals.

Life On Board 

The friendly onboard staff will provide you with excellent service and do much to contribute to your enjoyment throughout your journey. You will find yourself amongst likeminded guests in an English speaking environment and the atmosphere on board is relaxed and informal with a comfortable and casual dress code. A daily briefing by the Cruise Director will provide you with information on the next day’s activities and expert English-speaking guides will accompany you on the included excursions. In addition, you will be accompanied by a Guest Speaker who will provide entertaining and informative talks.

SHIP DIRECTORY

Please find below further details pertaining to the vessel or click on the booklet to download. 

We are delighted you have chosen the MS Van Gogh for your upcoming journey.

We have chartered the MS Van Gogh from our associates at Croisi Europe. The vessel accommodates a maximum of 105 passengers and offers elegant and spacious public areas along with comfortable and well-appointed cabins. She is a charming vessel with a relaxed and informal atmosphere on board and you will find yourself amongst like-minded fellow guests in an English-speaking environment. The friendly onboard staff will provide you with excellent service and do much to contribute to your enjoyment throughout your journey. We hope this information booklet answers any questions you may have pertaining to the vessel and wish you a pleasant voyage.

 Vessel Technical Details

Passengers: 105
Cabins: 54
Crew: approx. 25
Length: 110 metres
Width: 11.4 metres
Built: 1999

AIR-CONDITIONING 
All cabins have individually controlled heating and air-conditioning.

ALARM 
An alarm will be sounded in the event of emergency. Please follow the instructions provided on board for what to do in the event of an emergency.

BAR/BEVERAGES
All-inclusive drinks are provided on board (excluding premium brands and sparkling wine) between the hours of 10.00 am and 11.00 pm.

CABINS
There are 54 spacious and well-designed cabins on board. The cabins are arranged over two decks and all feature en-suite bathroom with shower, television, telephone, hairdryer, closet and a safe. Cabins on the Main Deck feature picture windows, and those on the Upper Deck feature French Balcony style (floor to ceiling) sliding windows. Twin cabins measure 15 square metres and have twin beds that can be positioned separately or together as a double bed, whilst single cabins measure 11 square metres.

DAILY PROGRAMME
A daily programme, detailing the following day’s arrangements as well as any specific information about the day’s activities, is produced on board and delivered to your cabin each evening.

DRESS CODE
During the day, comfortable and casual attire is appropriate. Evening attire is smart casual though you may like to bring something a little dressier for the welcome and farewell dinners, for example, a jacket and tie for gentlemen and occasion wear for ladies.

DINING & DRINKING
Breakfast, lunch, afternoon tea and dinner are served in the restaurant on board. Breakfast and lunch are buffet style with hot and cold items and dinners are a served set menu with a choice of main course or vegetarian option. Alcoholic and soft drinks are included in your holiday price (excluding premium brands) as are tea and coffee which are available throughout the day on a self-serve basis and with meals. Certain dietary requests can be catered for (on request), however please note that due to galley restrictions, Croisi Europe is unable to offer a choice at each course. If you have any dietary requirements such as vegetarian, low salt, gluten free and low cholesterol, please notify the Reservations Department. We regret that not all dietary requirements can be guaranteed. If you have any specific or special foods that you require, we recommend that you take some with you although we will endeavour to accommodate your needs. Once on board please speak to the Chef or Maitre D’ at dinner on your first night on board to reconfirm your needs.

ELECTRICITY
Voltage is 220v with 2-pin power outlets. We recommend that you bring an international adaptor. For safety reasons, the use of electrical irons or other devices such as kettles, are not permitted on board.

EMERGENCY & SAFETY PROCEDURES
In the unlikely event of an emergency during your cruise, please remain calm and follow the instructions of the crew. We request that all guests carefully review the safety instructions on the inside of their cabin door.

FIRE SAFETY
On your cabin door is a deck plan displaying your closest (and all other) emergency exits. Emergency exits are marked in green and fire extinguishers are fitted in all corridors. Should you detect fire or smoke please alert the reception desk immediately and await instructions from the crew.

FIRST AID
A number of the crew members are fully trained and certified to provide First Aid. Should you require further medical attention, please contact the Hotel Manager or Cruise Director immediately. Further medical assistance can be sought from one of the hospitals along the river in the event of an emergency.

GRATUITIES
Gratuities have been included in your holiday price.

GIFT SHOP
There is a small gift shop selling various practical and souvenir items.

HOUSEKEEPING
Your cabin will be cleaned once a day and you will be provided with an evening ‘turn down’ service.

KEYS TO CABIN
Each cabin will receive their own cabin key. Before leaving the ship we kindly ask all passengers to swap the cabin key with a shore pass which will be provided to you by the ship’s reception desk. After your return to the ship, please return your shore pass back to reception in exchange for your cabin key.

LAUNDRY
Please note there are no laundry facilities on board.

LIFT
Please note there is no lift on board.

LOST PROPERTY
Lost property can be handed into the ship’s reception. Please ensure you have all your belongings with you before you return home. Should you leave any items on board the ship, please contact Noble Caledonia. If we are able to recover your item(s) we will contact you to arrange delivery or collection and to advise of any associated costs.

MOORING
Docking space is allocated by the local river authorities. Views from cabins may occasionally be restricted. On occasion other river cruise vessels may dock alongside the ship. This may restrict cabin views, and you may find that embarking and disembarking necessitates walking through another ship’s reception area, and/or for their passengers to do the same

PAYMENTS ON BOARD
The ship offers a cash-free system during your cruise and purchases are charged to your onboard account. The day before your cruise ends you will receive an itemised invoice for any onboard charges incurred. Please review the invoice carefully before settling your bill. The currency on board is the Euro. While Visa and MasterCard are accepted, personal cheques and debit cards are not. Regrettably, the ship is not able to offer a money-changing service on board as this would be contravening official regulations.

POST
The vessel’s gift shop may sell postcards and stamps for you to purchase (subject to availability) and, items can be posted on your behalf by the ship’s crew (although as they are unable to do so at every port of call, this could take longer than if you were to post yourself).

QUESTIONNAIRES
We are always looking for ways to improve our holidays and the services provided and in order to do this we welcome feedback from our guests. Your comments are important to us therefore we request that you complete the questionnaire that will be provided to you on board.

QUIETVOX/AUDIO SYSTEM
Noble Caledonia has arranged for all passengers to have access to a ‘Quietvox’ audio system for use during the shore excursions. Further details shall be provided to you following your embarkation.

RECEPTION
Reception can be contacted 24 hours a day, except when the crew member on night watch duty is doing their intermittent security round during which a sign will be replaced at Reception.

SAFE
Your cabin is equipped with a small safe for your personal use. We recommend placing valuables in the safe whenever you are away from your room.

SUN DECK
The ship has a Sun Deck which is available for guests to enjoy. Please note that the Sun Deck and its steps may become slippery if the weather is cool or dew forms. To ensure your safety, the Sun Deck area may be closed in the evenings and when sailing through sections of the river where bridges are low. Please listen carefully to the Captain and crew for instructions.

SMOKING
Smoking within your cabin or any of the vessel’s public areas is strictly prohibited. Designated smoking areas are provided and will be advised by the ship’s reception upon embarkation.

TELEPHONE
To make an internal call please dial the corresponding cabin number. To make an external call, please contact Reception who will advise of the rates.

TOILETRIES
A selection of toiletries are provided including shampoo, shower gel, soap and facial tissues.

WATER
Complimentary water is available during breakfast, lunch and dinner, and from the bar. A glass bottle of water will be provided in your cabin upon embarkation which you can replenish using the water dispenser in the lounge. We recommend that you bring a refillable water bottle for use whilst on board and during the excursions.

WI-FI
Complimentary Wi-Fi is available in the cabins and public areas. There may also be times when the internet connection is slow or not available such as when the ship sails through rural areas or locks.

PLEASE BE ADVISED: These details should be used as guidelines only. Information is subject to change.