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FAQs

We have compiled a list of the questions (together with the appropriate answers) that we are most commonly asked and we trust these will help you in your preparations for booking or travelling with us.

Q: How do I make a booking? 

A: You can call our Reservations Department on 020 7752 0000 Mon – Sat 09.00 – 17.00 and speak to one of our Travel Consultants who will be pleased to assist you with your enquiry. Alternatively you can make an enquiry online - please click here.

Q: Do you require a booking form to be completed? 

A: Yes, after we have confirmed availability with you, we will require our booking form to be completed and signed by the lead passenger and sent to Noble Caledonia with deposit payment. The booking form can be downloaded - please click here.

Once completed it should be sent to:

Noble Caledonia Limited
2 Chester Close
Belgravia
London 
SW1X 7BE 
or fax: 020 7245 0388 

We will issue you with a confirmation invoice once your booking form and appropriate payment have been received. Please ensure you check this carefully as soon as you receive it. If you have any queries or any details appear to be incorrect, you must tell us straight away.

Q: What deposit do I need to pay at the time of booking and do you charge for payments with credit cards? 

A: The deposit is 10% per person (unless otherwise indicated) or full payment at 70 days or less from departure date. We accept Cheques, Switch, Maestro, Visa Delta debit cards for which we make no additional charge. Visa, MasterCard and American Express are also accepted however these are subject to a 2% surcharge of the value of the transaction.

Q: When do I have to pay for my holiday in full? 

A: The balance is required no later than 84 days before departure. If you are due to travel within 84 days of making the booking, payment is required in full when you book your holiday.

Q: Will you send me a reminder when I have to pay the balance? 

A: We do not issue reminders for the balance. Your confirmation/invoice serves as your final invoice and will also display the date your final balance is due.

Q: Can I come to the offices in person? 

A: You are most welcome to visit the office and speak with a member of the Reservations team in person. We are open Mon – Fri from 10.00 – 16.00 hours for personal visitors. We do not operate an appointment system, so please be prepared you may have to wait a short time for one of our Travel Consultants to become available. Please note we are not open at weekends for visitors.

Q: Do you provide insurance? 

A: We do not provide insurance but it is essential that you have suitable and adequate travel insurance in force for the duration of your holiday. We recommend that you take out your holiday insurance at the time of booking. Travel Insurance is available from Flexicover Direct, 109 Elmers End, Beckenham, Kent BR3 5XA, telephone 0870 990 9292 or fax 0870 990 9292 or www.flexicover.co.uk who will be happy to discuss the policies and prices with you.

Q: May I make special requests? 

A: Any special request or requirement which is essential to your booking (dietary requirements, wheelchair assistance etc) must be made known to us in writing before booking. We are also happy to pass on any other reasonable requests to hotels or airlines but they cannot be guaranteed.

Q: Will I be able to upgrade my flights? 

A: We are able to offer flight upgrades on most of our holidays and if you telephone or email us we will be happy to check on availability and prices for you.

Q: All your tours seem to have flights that depart from London, can I fly from another airport instead? 

A: We are able to offer regional domestic flights so that you are able to connect in London for your onward flight. We are able to offer an air credit for the non-use of the flights that are advertised as being included in the standard holiday package. 
While we hope that our flights are to your liking, we do appreciate that many of our passengers prefer to make alternative or independent flight arrangements and we are therefore happy to remove the standard flights from the package to enable this. Please call us for further details – 020 7752 0000 Mon – Sat 09.00 – 17.00 hours, or email us.

Q: Can you provide me with some information about visas for Russia? 

A: At present, a Russian invitation is required in order to obtain a Russian visa. The invitations are generally ready 10 weeks prior to departure. However, we are reliant on the Russian authorities and we therefore cannot guarantee that we are able to provide a Russian invitation by a particular date although we will try our utmost to ensure that you have them in good time. Full details on how to obtain your Russian visa will be sent to you after booking.

Q: What should I do about a more general visa enquiry? 

A: We are able to offer advice about visas for passengers who are British Citizens and will be travelling using a British Passport. You can find this information with the booking form, and we will also advise you when we send your confirmation invoice, and again in your pre tour information. Holders of other nationality passports should always check with the appropriate Embassy or Consulate of the country(ies) to or through which you are intending to travel.

Q: I want to amend my booking - how do I do this? 

A: The lead passenger can call our Reservations Department on 020 7752 0000, quoting the booking reference, although please note that we may ask you to confirm your request in writing. You will be advised of any amendment charges, if applicable, and a new invoice will be sent out to you.

Q: What are the administration charges? 

A: The usual administration fee is £30 per person. Terms and conditions apply.

Q: When will I receive the final flight timings? 

A: The final timings will be advised with the documentation about two weeks before departure but, until that time, all the timings that we are able to give you are strictly provisional and are subject to change.

Q: When will I receive my travel documents? 

A: Travel documents are sent approximately 2 weeks prior to departure. We also send pre tour information approximately 10 weeks prior to the departure date of your holiday. This pack will include information on various aspects of your holiday including documentation requirements, health and medical, money, weather, what to pack, ship information such as electricity, facilities onboard and food and drink.

Q: Once I have made an enquiry or booking, do I need to speak to the same consultant each time and why do I need to quote my booking reference? 

A: There will be occasions where you will be unable to speak to the same person throughout your booking, however each Travel Consultant is experienced and will be able to assist you with your enquiry, and we have plenty of systems that allow for notes to be linked to your booking – this is why it is important that you quote your booking reference.

Q: How do I know that the Travel Consultant that I am speaking with knows what they are talking about? 

A: All our Travel Consultants are experienced within the travel industry and many have first hand experience of the various trips that we offer, you may even meet some of our staff on a trip when you holiday with us! All Travel Consultants have access to information about tours, and if there is something we are unable to answer straightaway we will do our very best to find the information you require and advise you.

Q: I want to cancel my booking or one of my travel companions from my booking. How do I do this? 

A: A passenger on your booking must notify us of the cancellation, and can call our Reservations Department on 020 7752 0000, Mon – Sat 09.00 – 17.00 hours, quoting the booking reference. Alternatively you can provide written notice of cancellation from the one of the passengers, and the date of receipt will become the date used to calculate cancellation charges. Please write to:

Noble Caledonia Limited 

2 Chester Close 

Belgravia 

London

SW1X 7BE 

or fax: 020 7245 0388 
or e-mail: customerrelations@noble-caledonia.co.uk

Q: What happens if the airline that I am due to travel with goes on strike or there is sudden turmoil in the country I am due to visit? 

A: Noble Caledonia constantly monitor world and travel events, and will always look to put contingency plans in place as soon as we can. We will contact our passengers if we believe they will be affected by any such events.

Q: I have just returned from a Noble Caledonia holiday and want to send a letter of praise/complaint about my holiday. To whom should I write? 

A: Please send any correspondence to:

Customer Services Department

Noble Caledonia Limited 

2 Chester Close

Belgravia

London

SW1X 7BE 

or e-mail: customerrelations@noble-caledonia.co.uk

Q: What is the policy with regards to gratuities? 

A: For tours and cruises where gratuities are not included we suggest you use the following guidelines, however, please bear in mind that tipping varies by country, by tour and by vessel. Where gratuities are not included, tipping is discretionary and varies by country and by tour. As a guidelines we would suggest you budget about £1-£2 per bag for porters, £2 per day for local guides, £1 per day for drivers, £5-£10 per passenger per day for ship crew. On occasion, tips may be collected by the Tour Manager, creating a pool which is then distributed on your behalf as the tour progresses. Porterage is not included except where stipulated. On some vessels tips may automatically be added to your bill and you may then choose whether or not to pay. After you have made your booking, approximately 12 weeks before your departure, you will be sent notes on gratuities/tipping more specific to your tour or cruise.

Q: What kind of financial protection do Noble Caledonia provide for my holiday booking? 

A: When you buy an ATOL protected air holiday package from Noble Caledonia you will receive a Confirmation Invoice from us confirming your arrangemetns and your protection under our Air Travel Organiser's Licence number ATOL 3108. Not all holidays or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking. We are also a member of the Association of British Travel Agents (ABTA number V321X). If your holiday does not include flights, ABTA will financially protect your holiday in the same way. For more information see our booking terms and conditions.

Q: Do you take group bookings? 

A: For those interested in organising group travel with Noble Caledonia, please email groupres@noble-caledonia.co.uk for more details.

Q: Do you offer a baggage collection & delivery service?

For your convenience Noble Caledonia are pleased to offer a luggage collection and delivery service on a range of our tours so that you can enjoy a more relaxing journey without the burden of carrying your luggage. This stress-free service is provided by The Baggageman who are experts in this field throughout the UK, Europe and Worldwide. Multiple cases and worldwide prices are available on request. For further details call the Baggageman 01844 264890 (from outside UK +44 1844 264890); visit www.thebaggageman.com or email info@thebaggageman.com