All Reid’s Palace rooms face the sea and gardens, offering wonderful views. All rooms feature a private balcony, complimentary mini bar for non-alcoholic drinks & water, complimentary internet, air-conditioning, bathrobes, in-room safe, cable television and DVD, Dyson hair dryer, Bluetooth speakers, 24 hour room service, Tea & coffee making facilities, International adapter (one per room).

Superior Rooms: These offer an average of 26 square metres of living space. The Superior Rooms offer balconies or private patios, sea views or garden views, private marble baths and one king or two twin beds.

Deluxe Sea View Rooms: These offer an average of 31 square metres of living space and are located in the most sought-after locations with balconies and great sea views. Please note that there are a limited number of Deluxe Sea View Rooms with walk-in showers and that these should be requested at time of booking.

Set in ten acres of lush semi-tropical gardens overlooking the Atlantic Ocean, Reid's Palace is the perfect place to relax and discover the beauty of the plants and birds that make Madeira such a remarkable place. For more active pursuits there are two heated pools, one with salt water, one with fresh water and a tidal pool by the sea. The property also features two tennis courts, fitness room and sauna. Other facilities include a bridge and games room, library, lounge and bar, spa and boutique.

Dining is always a pleasure at Reid’s Palace. Enjoy a leisurely breakfast, or lunch on the Pool Terrace. The William Restaurant, led by Exectuive Chef Luis Pestana and supervised by the Michelin star chef Joachim Koerper, is a tribute to the visionary and creative man William Reid, founder of the hotel, who having seen a simple rock visualized the future. The restaurant offers a creative approach on modern European food, where contemporary meets Madeira, to create seasonal food of the highest quality. Afternoon Tea is an iconic event at Reid’s Palace dating back to when the hotel first opened. The (High) Afternoon Tea boasts Reid’s Palace Own Blend Tea. Finally, Villa Cipriani is Reid’s informal Italian restaurant, perched on a cliff top.

Please find below further details pertaining to the hotel or click on the booklet to download. 

Step into a world of timeless elegance at Reid’s Palace, a breathtaking island retreat overlooking the Atlantic Ocean. For more than 130 years this elegant hotel, set in 10 acres of lush gardens, has delighted guests with its mix of refined luxury, discreet service and superb, contemporary cuisine. On the “Island of Eternal Spring”, discover a place you will never want to leave. With 126 rooms and suites, each unique room is beautifully designed, offering old-world charm and sophisticated elegance. Rooms at Reid’s Palace are a relaxing oasis, providing contemporary comfort complemented by stunning view. 

ADAPTORS
An international adapter is provided in every room and a limited number of adaptors for tablets, mobile phones etc. can also be borrowed from the Concierge, located on 6th floor of the hotel.

ADDRESS
Reid’s Palace, A Belmond Hotel
Estrada Monumental 139
9000-098 Funchal
Madeira, Portugal

AIR-CONDITIONING
Air-conditioning is available in all rooms and public areas of the hotel.

COMMUNICATIONS
If you wish to contact the hotel please call + 351 291 71 71 71. This is a Portuguese number so calls to this number are charged at an international rate. There is a phone in your room, which has access to an outside line. You can make room-to-room calls free of charge (see section on Telephone Calls). You can contact the hotel by email at reservations.rds@belmond.com. A Business Centre is available at the hotel with computers and printers (located by reception). Use of the centre is free of charge along with the Wi-Fi which is available throughout the hotel.

DAILY PROGRAMME
A Daily Programme, detailing the following day’s arrangements as well as any specific information about the day’s activities is produced in the hotel and delivered to your room at turndown each evening.

DIETARY REQUIREMENTS
If you have any dietary requirements such as vegetarian, low salt, gluten free and low cholesterol, please notify the Reservations Department at Noble Caledonia. We regret that not all dietary requests can be guaranteed. If you have any specific or special foods that you require we recommend that you take some with you although we will endeavour to accommodate your needs. Once you have checked in to the hotel, please speak to the Chef or Maître D’ at dinner on your first night to reconfirm your requirements.

DINING & DRINKING
Breakfast is served daily at the Pool Terrace from 7.30 am to 10.30 am.
Lunch is served daily at the Pool Terrace from 12.00 pm to 3.00 pm. There is also an all-day menu served between 10.30 am and 6.00 pm.
Afternoon Tea is served at the Tea Lounge and Tea Terrace daily from 3.00 pm to 5.00 pm. Dinner is served in the Villa Cipriani daily from 7.00 pm to 10.30 pm.
The Dining Room is open November through to June with a ‘Feast of Madeira Legends’ on Tuesday.
For a creative dining experience, the Michelin-starred William Restaurant serves dinner from Wednesday to Saturday year round from 7.30 pm to 11.00 pm.
From July to October you can enjoy ‘Madeira Taste’ evenings by the pool on every Tuesday.
The Gastrobar is open daily from 3.00 pm; choose from a range of signature cocktails and beverages as well as light snacks.
Please note that opening times for the hotel’s dining and drinking venues are subject to change locally.

DRESS CODE
Afternoon Tea: To ensure that Afternoon Tea is a special occasion for all, the hotel respectfully requests that guests dress in smart casual attire. Please avoid wearing shorts or sportswear.
The Dining Room: Smart Casual
The William Restaurant: Smart Casual
Villa Cipriani: Smart Casual

ELECTRICITY
The voltage in the hotel is 220 volts. All bathrooms are equipped with a shaver socket.

EMERGENCY PROCEDURES
In the unlikely event that an emergency should occur during your stay, we ask that you remain calm and follow the instructions of the staff. We request that as soon as you enter your room, you carefully read the safety instructions fixed on the inside of your hotel room door.

END OF STAY QUESTIONNAIRE
We are always looking for ways to improve our holidays and the services provided and in order to do this we welcome feedback from our guests. Your comments are important to us therefore we request that you complete the questionnaire that will be provided to you by your Tour Manager.

LAUNDRY SERVICE
A laundry and dry cleaning service is available in the hotel. Laundry bags and a price list can be found in the wardrobe in your room. Please fill in the laundry list and leave it on your bed together with the items to be laundered.

LIFT
There are six lifts in the hotel which service all areas.

LOST PROPERTY
Before you check out, please check your hotel room to ensure you do not leave anything behind. If you discover you have left any items behind, please contact Noble Caledonia directly. If we are able to recover your item(s) we will contact you to arrange delivery or collection, and to advise of any associated costs.

MEDICAL FACILITIES
A hospital is located five minutes from the hotel and a doctor can be called at any time at the hotel.

PUBLIC AREAS
Library – Choose from a selection of books, videos and board games.
Swimming pools – Enjoy stunning views of the Atlantic Ocean while basking under the sun in one of the three luxurious swimming pools. Two contain seawater, one of which is heated, and the other is heated with freshwater. Make use of the exclusive pool terrace, or wander down to the sea level platform and jump straight into the ocean.
Fitness – Whether you’re after a total body workout or a light stretch after a day by the pool, the fitness room offers everything you need. The hotel offers two tennis courts and a table tennis court which can be used free of charge. In addition, there are daily Pilates classes

ROOM ACCOUNT
All guests will have their own “room account” once credit card details have been given to Reception on arrival which allows you to sign for any expenses and then settle your bill at the Reception Desk at the end of your stay. Prices are shown and charged in Euro.
Your room account can be paid by:
• Credit Card (Visa, MasterCard or American Express).
• Cash (Euros)

ROOMS
All Reid’s Palace rooms face the sea and gardens, offering wonderful views. All rooms feature a private balcony, complimentary mini bar for non-alcoholic drinks, tea and coffee making facilities, complimentary internet, air-conditioning, bathrobes, in-room safe, cable television and hairdryer.
Superior Rooms: These offer balconies or private patios, sea views or garden views, private marble baths and one king or two twin beds.
Deluxe Sea View Rooms: These offer an average of 31 square metres of living space and are located in the most sought after locations with balconies and great sea views. Please note that there are a limited number of Deluxe Sea View Rooms with walk-in showers and that these should be requested at time of booking.

SAFE
In the closet of your room is an electronic safe which can be programmed with a personal code. Should you require any assistance, please contact Reception.

SMOKING POLICY
Reid’s Palace offers a smoke-free environment. Smoking is not permitted inside the hotel. Smoking is only permitted outside. The hotel kindly requests that smokers take the comfort of other guests into consideration.

SPA
With a soothing temperate climate, gentle sea breezes and secluded location, The Spa at Reid’s Palace is an oasis of tranquillity. Inside you’ll find a fine selection of treatments famed for their restorative powers. Each treatment room offers an ocean view and a private terrace. The indoor-outdoor therapy suite features its own private whirlpool. Experience total rest and relaxation in the hands of the skilled spa therapists who use world-class spa brands, namely Aromatherapy Associates and Natura Bisse.

TELEPHONE CALLS
Calls to other rooms can be made free of charge by dialling the room number. You can make an external telephone call from your room. Lift the handset and press 9. Enter the country code then city code without zero (0) in the beginning followed by the telephone number and then pound key. Example for UK: 0 44 (0) phone number #. Costs are available from Reception and charges are automatically billed to your room account.

TELEPHONE DIRECTORY
Concierge Dial 3
Reception Dial 2
Housekeeping Dial 5
Room Service Dial 4
In case of Emergency Dial 112

TELEVISION
All suites are equipped with a television with a built-in DVD player. DVD’s are available to borrow from the library.

TOILETRIES
All hotel rooms are supplied with the following complimentary amenities: shower gel, hair shampoo, hair conditioner, body lotion, soap, shower caps, nail file, tissues.

WAKE UP CALL
Wake up calls can be requested through the Concierge Desk.

WATER
Water from the taps in your room is safe to drink.

PLEASE BE ADVISED: These details should be used as a guideline only. Information is subject to change.