Please click here for more information on Coronavirus Company Update ×

Call 020 7752 0000

AAAHome

Hebridean Sky’s Journey Home 

                                                                     

Mike Deegan Head of Fleet Operations

 

When the going gets tough……

It is said that an organisation truly shows its worth when things go awry: if that is so then the efforts to repatriate our guests from far flung corners of the globe when the world started to shut down thanks to the Covid-19 pandemic showed Noble Caledonia in a good light, despite the awful circumstances, especially if the feedback we have received from those rescued is anything to go by.  In almost every case they have highlighted how “looked after” they felt as things started to go awry.

  {MEDIA GALLERY DEFAULT}

Who would have thought that a viral outbreak in a little-known Chinese province could spread so quickly and so widely and in doing so wreak such havoc globally?  True we had been observing events unfold : I had sailed from Port Victoria in the Seychelles to Aqaba in Jordan aboard a guest-free Serenissima as she re-positioned at the end of her Indian Ocean season.  I had been subjected to no less than 3 temperature checks and a detailed interrogation by health officials between arrival into the Seychelles and walking up the gangway.  After we sailed we had watched media coverage, horrified as initially the Far East had become embroiled in the spread of this pernicious infection.  Fast forward to early-March and we could see the world gradually shutting down – at the time we had groups in Papua New Guinea aboard MS Caledonian Sky, in Morocco, in Egypt aboard our historic Nile Steamer SS Misr, travelling from Jordan to Cyprus aboard  MS Serenissima, in the Caribbean aboard Sea Cloud II and aboard sister ships MS Hebridean Sky and  MS Island Sky in South America.  As the severity of the situation became clearer, it was obvious we were going to have mount rescue missions to get our guests and staff home to loved ones.

The Papua New Guinea group was probably easiest to arrange although with myriad ports closing in front of Captain Ulf-Peter Lindstrom as he navigated Caledonian Sky through the Pacific, it didn’t seem like that at the time.  Eventually and after some negotiations with Papuan port authorities, the ship was allowed to dock in Port Moresby to disembark her passengers and expedition team (more than ably led in very trying circumstances by Expedition Leader Craig Ward).  Our guests and expedition team returned home safely and we allowed ourselves to feel a little smug.  Little did we know then, that was merely the precursor!

In the middle of March it became glaringly obvious that we would have to rescue our travellers from aboard MS Sea Cloud II in the Caribbean and from their cruise aboard Serenissima by then in the Eastern Mediterranean.  MS Sea Cloud II was trapped in St Kitts with Captain Kathryn Walker unable to move as all ports around her had closed to cruise vessels : similarly Serenissima under the command of Captain Etien Bonacic was running out of ports prepared to accept her after her current berth in Antalya, Southern Turkey : worse her planned turnaround port in Cyprus was already closed and it looked like Turkey was preparing to impose a strict lockdown and order all foreigners to leave. Cruise Directors Tom Hook and Peter Graham in MS Sea Cloud II and Neil Horrocks in Serenissima, and their respective teams, kept their guests continually updated with constantly changing plans as we prepared to bring our people home.  Over a weekend (isn’t it always a weekend) rabbits out of hats and miracles became specialities of the operations teams in Noble Caledonia Head Office as we extracted guests and staff and brought them safely home – always with the belief that our guests and colleagues are very important to us so doing the right thing, ensuring their safety, regardless of cost, was the only option.

In the event, we managed to rescue most guests from the Caribbean and MS Serenissima via scheduled flights, albeit in MS Serenissima’s case via an overnight stay in Istanbul.  A further guest disembarked later in  Croatia.  That was also true of our groups in Morocco (with Tour Manager Phil Airey) and Egypt (with Tour Manager Rodica Ghiserel) : we were on one of the last flights out of both countries as they closed.  Morocco was especially chaotic as many thousands of tourists made for the airports and non-existent flights.  However we extracted all guests safely ourselves with no recourse to Government resources.

 Our biggest challenge however lay further south : our Flagships MS Hebridean Sky and MS Island Sky had just commenced cruising around South America, specifically around the Chilean Fjords, when the effects of Covid-19 started affecting their programmes.  First Colombia notified us the country would not accept any future calls by cruise vessels and within hours Chile too banned our ships from berthing or guests from stepping ashore.  We were not alone as other cruise vessels were also in Chilean waters and for a time it seemed like all of us and our guests would become marooned.  It was our Founder Andrew Cochrane who suggested we look to the Falklands for repatriation.  The islands were only a few days sail for both ships and we could investigate various options for rescue whilst the ships were en route.  An ex-shipmate of mine from our days in tankers is currently the Harbourmaster in Falklands capital, Port Stanley, so a quick call to him confirmed that berths were available for both ships.  The RAF offer unused seats to non-military passengers on their transport flights to and from Brize Norton but that avenue was soon closed off when we were informed all northbound flights were sold out for many weeks ahead.  We looked at sailing people north but given a voyage to the UK would be over three weeks long, it would be a lengthy rescue.  Finally, and after discounting other rescue options, we decided on a private charter flight directly to London Gatwick. 

 

 {MEDIA GALLERY DEFAULT} {MEDIA GALLERY DEFAULT} 

 

As both ships arrived in off the Falklands, the enormity of what the Falklands were being asked to do became apparent to the Islands’ Government so in order to protect the local population (at that time they had not had their first case of Covid-19) they required Captain Henrik Karlsson in command of Hebridean Sky and Captain Jose Foncea in command of Island Sky to anchor in isolated Choiseul Sound, West of Port Stanley, and quarantine themselves for 10 days.  With an understandable abundance of caution, they would only allow our ships to come alongside once our charter aircraft had landed at Mount Pleasant Airfield.  That gave us some time to kill in this most sheltered and picturesque anchorage.  The expedition team aboard each ship (led in MS Hebridean Sky by Expedition Leader Jane Wilson and in Island Sky by Andrea Machecek who was in her first appointment as Expedition Leader having only recently been promoted – what a baptism of fire!) arranged extra activities such as Ship-alates run by Assistant Expedition Leader Wendy Malan, a Boot Camp for fitness run by Naturalist Dr Merel Debout, a series of lectures about the Falklands War in 1982 by ex-Royal Marine Warrant Officer and Falklands War veteran, Zodiac Driver Mike Bowen and a series of local history seminars by Historian Seb Coulthard.  Meanwhile the naturalists kept a watchful eye out for local wildlife in this most fascinating place of outstanding natural beauty and scientific interest. 

Meanwhile, with Covid-19 effects and restrictions having a greater and greater effect on global conditions, the UK Foreign and Commonwealth Office had understandably become concerned about anybody entering the UK who was not an EU citizen in case their own countries refused to accept them home via the UK at such a challenging time.  The Fleet Operations Department staff had to work long hours over a weekend negotiating with the London Embassies and High Commissions of all those aboard both ships who were not EU citizens to gain written approvals in regard to each specific person.  In the event only one country refused to accept their citizen (an expedition team member) home via the UK so Fleet Operations staff worked with him to find another way home.  In each case the UK Government were incredibly helpful : we had a senior desk officer appointed at both the Foreign and Commonwealth Office and at the Department for Transport (the latter had to issue a permit for the charter flight to operate) and each was available 24/7 as we worked to arrange the rescue of our guests and staff.  The Foreign Office helped with making contact with other Embassies and High Commissions at a weekend and the Department for Transport were on hand constantly with help and advice (I even got a call at 10pm on the Sunday evening from them!)  We even agreed to bring a British seaman back from a UK Government fisheries protection vessel working around the Falklands whose father was critically ill back at home in the UK.

Eventually we had all the necessary permissions and permits and the aircraft was chartered by our colleagues in the Noble Caledonia Flights Department, flight crews were positioned and flight plans filed and approved.  The flight operated on schedule on 25 March from Mount Pleasant to Gatwick via a refuelling stop in Brazil.  The Operations Department at Head Office had arranged coach transfers to Heathrow, overnight hotels and onward flights for all those who needed them and everything ran to plan.

Including the two ships in the Falklands, we had rescued nearly 600 guests and staff from all over the world, via a variety of methods, whilst ensuring everybody’s safety and whilst keeping everybody informed about plans which were constantly changing.  It was truly tough going but as I said previously we believe passionately about doing the right thing when it comes to our guests and I could not have been prouder of my colleagues both ashore and afloat.  The UK Foreign & Commonwealth Office that had been supporting us throughout told us after the rescues were complete that “Noble Caledonia were the best example of how a responsible tour operator should behave”.

We were then faced with an eery quiet : but not for long.  We were contacted by our friends at the British Antarctic Survey (BAS).  We have worked with BAS previously : when the Polar Code for Shipping was introduced last year we liaised as fellow UK Polar shipping operators to ensure that we understood the provisions of the code as it applied to ship owners and managers and then on matters such as reducing garbage volumes and sustainable initiatives generally. They had similar problems to what we had experienced although from a far more logistically challenging place : their scientific stations in Antarctica.  As the world closed down, certainly in relation to long haul flights, they were considering how to bring their scientific and technical / support staff home to the UK at the end of the Antarctic season.  They requested our help and as I write we have chartered them our expedition cruise ship Hebridean Sky where Captain Karlsson and his crew are providing safe and secure accommodation in the Falklands for BAS staff as they are collected from various BAS outposts either by BAS aircraft or aboard their own ship, the RRS James Clark Ross and brought to Port Stanley.  After they have all been collected they will sail back, non-stop to the UK aboard the ship for a happy, if delayed, reunion with their families and loved ones.  The work is vey different to our usual fayre, especially as it is paid for with public money : the ship is acting initially as an accommodation ship then as a ferry to bring everybody home. However we are approaching the task with the usual Noble Caledonia attention to detail and quality.  I speak regularly to Captain Karlsson and Hotel Manager Darren Ormshaw and to my opposite number at BAS and so far everything is going extremely well.  The crew even managed to hold an Easter Egg Hunt around the ship on Easter Sunday!

 The events of the last few weeks have certainly been unprecedented (and I speak as a 42-year veteran of this industry!) but I strongly believe we looked after our guests and staff as things got challenging, brought them home in difficult circumstances and ensured it was not Governments that were left to pick up the pieces : we believe our guests are our responsibility and looked after them until they reached their front door – now if that is the mark of a responsible tour operator, then I am proud to work for a responsible tour operator. 

 Photo credit : Captain Chris Locke : Harbourmaster, Port Stanley.

MS Hebridean Sky Update 

 We left Hebridean Sky acting as an accommodation ship for British Antarctic Survey in the Falklands as they collected their staff returning home after the long Antarctic season by various methods.  Now as the last of their staff were embarked, her role changed from that of accommodation ship to that of ferry – probably the most comfortable ferry in the world, but then she was just about to embark on the longest ferry sailing in the world – some 8000 miles!

 Over the last month or so various flights from the British Antarctic Survey stations and sailings between the stations and Port Stanley of their own Royal Research Ship, the James Clark Ross have transferred almost 90 of their staff from the Great White Continent to Hebridean Sky at Port Stanley.

For those who are interested in such things, RRS James Clark Ross is named after a British Royal Naval Officer who is known for participating in 6 Arctic exploration expeditions between 1818 and 1833 and for leading his own Antarctic exploration expedition 1839-1843 when he commanded HMS Erebus and surveyed and charted much of the coastline of the continent.  Interestingly much of the support for the Antarctic expedition was undertaken by Rear Admiral Francis Beaufort who was at the time the Hydrographer of the Navy but is better known these days for developing the Beaufort scale of wind measurements.  In 1841 Ross discovered and named the Ross Sea, Victoria Land and the volcanoes Mount Erebus and Mount Terror – the latter named after the expedition’s support ship HMS Terror.  James Ross Island off the Antarctic Peninsula was named in his honour. 

{MEDIA GALLERY DEFAULT}

James Clark Ross keeps station in the harbour to transfer staff to Hebridean Sky alongside

 The last transfer of BAS staff took place in Port Stanley on 7 May.  The James Clark Ross arrived off Hebridean Sky’s berth and kept station using a sophisticated system called Dynamic Positioning – this uses GPS co-ordinates to keep the ship stationery in one spot with helm and engine adjustments being made automatically to ensure the vessel remains in exactly the same spot.  Staff were transferred using Rockhopper which is the stores and passenger tender from James Clark Ross.  All were landed directly onto the Marina Deck of Hebridean Sky to maintain the pristine environment for BAS staff.

Once the last of the BAS staff were embarked and welcomed on board, Captain Henrik Karlsson ordered the mooring lines to be let go and eased the engine levers to dead slow ahead as Hebridean Sky started the long voyage to the UK and finally departed from the Falklands after almost 2 months.  En route BAS staff will be accommodated in a healthy environment (we have gone to great lengths over the 2 months to preserve the healthy, infection-free environment on Hebridean Sky) and we are told we can expect a visit from King Neptune as the ship crosses the Equator.  On arrival in the UK, we shall have been proud to do our bit to reunite these BAS staff members with their families and loved ones at a time when travel any other way was challenging to the point of being impossible.

Once we have disembarked our BAS guests, we shall then start to reunite our own crew members with their families at the end of a job very well done.

{MEDIA GALLERY DEFAULT}

Goodbye Port Stanley

As we leave the Falklands we would like to thank the Falklands Islands Government, especially the Marine Officer and Harbourmaster Captain Chris Locke and his staff, and the staff of Sullivans Shipping Agency, especially port agent Roy Summers, for their unfailing cheerfulness and “can-do” attitude.  through them we offer our grateful thanks too to the people of the Falklands for their help and welcome during our lengthy stay – we look forward to returning in less challenging times!

 

Journey's End

  Avid readers will have been following the epic 8000 mile repatriation voyage of Hebridean Sky to return British Antarctic Survey (BAS) staff to their families and loved ones after the Antarctic season and in the face of no prospect of repatriation by air as the world shut down thanks to the ravages of Covid-19.

 I was in Portsmouth to meet the ship early on Saturday 6 June and as I surveyed the horizon from Southsea promenade I could see a small, Hebridean Sky-shaped silhouette as she made her way from Nab Tower which marks the start of the Portsmouth (and Southampton) approach channel.  Also impossible to miss (indeed Hebridean Sky was picking her way through them) were the large silhouettes of several colossal cruise ships rendered redundant currently and riding out the pandemic at anchor, unseen, 11 miles out to sea.  As I surveyed them I noticed the pilot cutter roar past to meet our small but perfectly formed Hebridean Sky and taking Pilot Tim Cummins out to expertly guide her into harbour with his local knowledge.

{MEDIA GALLERY DEFAULT}

 After about 20 minutes, as she neared, I could see crowds of BAS staff on deck for their first glimpse of the United Kingdom since last year.  Atop the Round Tower, part of King Henry VII’s fortifications to Portsmouth Harbour, and quite by chance, I bumped into Portsmouth resident and 2nd Officer Charley Cunningham who many will remember from his years as Safety Officer on the Sky ships where he was invariably popular with guests.  Charley left us early this year to further his career on the mega-liners but that enterprise, as it turned out, had come to an abrupt halt when he was made redundant soon after starting due to the downturn in cruise traffic thanks to Coronavirus.  He had fashioned a giant cardboard hand which he planned waving at the ship and his former shipmates as she passed very close to where Charley and I were standing.  Also with us was a family group with a large white sheet with a welcome home message scrawled on it in huge black letters which they waved towards Hebridean Sky as she passed : it turned out they were there to welcome their family member home – a father and husband who was being returned home courtesy of Noble Caledonia – I recognised the name from the passenger manifest.  As the ship passed Captain Karlsson spotted Charley and myself shouting and waving, (and probably Charley’s large cardboard hand) and sounded the whistle then we heard the familiar “bing bong” followed by Captain Karlsson’s unmistakable tones “Hello Charley and Mike!”  We had been spotted!  Close by a little girl cried tears of excitement at the prospect of seeing  a daddy she hadn’t seen for many months and I was reminded of the many reunions with my own daughter when I returned after months away at sea.  It was always tearful and I include me in that!

 I bade farewell and good luck to Charley and jumped in the car to be on the berth in the port as she came alongside.  I arrived just as she backed down onto the berth: Portsmouth Port Passenger Operations Manager Andrew Williamson already had all the arrangements in hand and the Customs and Immigration Officers were waiting to board.

{MEDIA GALLERY DEFAULT}

Just after the ship docked, but before the gangway was installed, the Captain arranged a group photo of all BAS staff and all crew members.  Look at this photo closely as it is likely to be the last photo you will see for many months like this as this must be the last group in the World who did not need to social distance (as the BAS staff had all been in Antarctica since November which is the only place on the globe still untouched by Covid-19, none of the crew had stepped ashore since early March and there had been no visitors allowed to the ship since mid-March).

After a swift passport check of all passengers and customs formalities, the bags were unloaded and the first BAS staff stepped onto terra firma (the disembarked in groups of 10 – the maximum permitted on the transfer buses thanks to social distancing currently).  The first down the gangway was a lady who knelt and kissed the ground.  The photo above shows the first group disembarking.  It took about an hour to disembark all the groups and then the Captain and I spoke to the crew to thank them for an extraordinary job very well done indeed.

The Captain and I hosted Portsmouth’s newly installed Harbourmaster, Captain Ben McInnes, to a socially distanced lunch on the Lido Deck to say thank you for agreeing to re-commission their currently closed passenger facilities to allow us to return our VIP guests and to arrange crew repatriations too.  Would that ports in some other parts of the world were as helpful!  Over lunch it was painful to hear from Ben the devastating impact the ferry shut down had had on the port but we were pleased to note cargo ships on the opposite berths bringing vital fruit and other goods into the country and keeping the Channel Islands supplied: indeed Ben was due to pilot one of the banana carriers out to sea that very afternoon.

{MEDIA GALLERY DEFAULT}

 I stayed aboard for many hours speaking to many if not all crew members.  Hotel Manager Darren Ormshaw summed it up best as a unique but vastly enjoyable experience and one in which every single crew member was proud to participate.  We had repatriated stranded countrymen (and one Dutchman and one Canadian) and the 20-odd day voyage north had been incredibly enjoyable – we had introduced Frog Racing (yes you read correctly, Frog Racing) and undertaken everything jointly with BAS in a spirit of joint-venture.

It has been a privilege for Noble Caledonia to repatriate our friends and fellow explorers of Antarctica (we share a passion for the place and we are both keen to observe and learn its many secrets) at a time of global pandemic.  We did so in a safe and healthy way and at no profit to ourselves.  And it was my privilege to be on hand to thank each and every one of our wonderful crew members for a job extremely well done.

 Back to Articles of Interest