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Coronavirus (Covid 19) Company Update

Dear Noble Caledonia Clients,

Having resumed our Small Ship cruises in mid-June, our season ran through to the end of November and we successfully operated for 362 days in total aboard our Sky vessels and some river ships and visited over 450 ports of call, with more than 100 of those port calls being unique calls over the season.

We were delighted to welcome back 2269 of our passengers in that period and our protocols were robust and approved by both the Home Nations and our European neighbours, and we did not have a single case of Covid-19 on any of our tours. This was possible due to the quarantining and vaccinating of all our crew and sailing with fully vaccinated passengers, combined with the observance of common sense rules and regular testing. When we resume operations in 2022 we will continue to adhere to our proven protocols on board.

We are currently once again taking a break from operations having decided that this winter was not the time to operate long haul travel. We did not wish to keep our clients waiting for news as to if their cruise would be possible this winter so we ensured we informed everyone in good time that we would not be sending the Sky ships to Antarctica or the Indian Ocean. It was a very difficult decision to take but I continue to believe it was the right one, protocols in both locations were unclear when it was time to decide and a vital element in decision making through this period has been clarity.

As a tour operator in our 31st year of operation, we cannot wait to set sail once again. We hope to be in Egypt in January and our two Sky vessels and the MS Serenissima will resume operations in March and April respectively following which our European rivers season will commence. Those of you who have a booking in the spring will have, or will soon be receiving, your pre-departure information and those who do not have a booking may like to consider joining one of our small ship cruises in the Mediterranean which will offer a welcome break from the long winter at home.

Book with Confidence

We appreciate these are uncertain times and there may therefore be some reticence regarding making a booking, however I wanted to reassure you that you can book with us in confidence.

We will of course continue to always put the safety of our passengers and colleagues first and foremost and we can make the following guarantees:

  • We will continue to review our onboard and touring protocols to ensure they remain robust and effective.   

  • We will continue to allow only fully vaccinated passengers and and fully vaccinated Noble Caledonia staff to join our tours and cruises.

  • We will continue to test on embarkation.

  • We will continue to stay abreast of all necessary paperwork and to offer assistance whenever required both in the UK and whilst abroad.

  • We will continue to work with ship owners and their crews to ensure best practise and to ensure that crews have received all of the vaccinations that are possible in their region.  

  • We will organise any return testing that may be required whilst away for return to the UK.

  • We will never travel to a Red List country.

  • If your holiday is already underway when your destination country turns Red, we will do our best to make alternate arrangements that enable the continuation of your trip but, if this is not possible, we will ensure repatriation.

  • We will maintain our policy of offering full refunds should your trip be cancelled by us for Covid-related reasons.

We are fortunate to have a very loyal base of clients who appreciate the value of small group travel and our new testimonials page will provide you will a sense of our ethos and standards (view testimonials page here).

Thank you for your support to date, it continues to motivate us greatly and we remain optimistic as we look to the future and will continue to provide the tours and cruises that have stood us in good stead for over thirty years.

I will take this opportunity to wish you a very Happy Christmas and a Healthy New Year and we look forward to welcoming you on board in 2022.

Kind regards

 {MEDIA GALLERY DEFAULT}

Tim Cochrane
Managing Director

Updated 21 December 2021

 

Lateral Flow Testing & Proof of Vaccination

When travelling with us, please ensure you are in possession of eligible evidence of your vaccination status. Evidence is cited as the PDF of your vaccination status which can be accessed via the NHS app, or the secure paper letter from the NHS. All passengers must have access to a copy of the PDF from the app or the letter. The NHS app is the easiest way to access your ‘Covid Pass’ and further details regarding how to access your digital NHS Covid Pass can be viewed at the following link: https://www.nhs.uk/conditions/coronavirus-covid-19/get-digital-covid-pass/

However if you do not have the NHS app, you can apply for a letter from the NHS by calling 119 or apply online at the following address: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/ 

Please note that once you download your digital Covid pass as a PDF from the NHS app, it will be valid for 30 days. Please therefore always check the expiry date for your PDF and download again if necessary before travel. Please be advised that the NHS Covid pass letters from the NHS are also only valid for 30 days and you should receive a letter within seven days from the date requested. Please ensure the name on your Covid Pass matches the name on your passport.

Before joining one of our tours, we require all passengers to take a lateral flow antigen test at home 48 hours prior to travelling. An NHS test is acceptable, and these can be obtained from most pharmacies or ordered online for delivery to your home address using the following link (please note we do not need to know the result of this test unless of course you test positive): https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests