Please click here for more information on Coronavirus Company Update ×

Call 020 7752 0000

AAAHome

Coronavirus (Covid 19) Company Update – 9th July 2020

Dear Noble Caledonia Clients,

Due to the ongoing pandemic, we have cancelled all our cruises and tours up to the end of July 2020 and have been in touch with all passengers to advise them of their options. We are currently working through the departures we have in August.

If you have a cruise booked with us for August 2020, we will be in touch with you 30 days prior to the start date of your holiday with an offer to increase the value of your funds which we hold in order that they can be used for a future booking. It will be your choice whether you choose the benefit of the increased funds which can be used for new bookings made prior to the end of 2021 or request a refund. Our phone lines are open and we can also be contacted via email should you have any queries or wish to make a new booking. However, we do request that if you have a booking due to depart before the end of August that you wait for us to contact you as we are working through departures in date order to allow for efficient administration. 

If you are due to depart on a cruise from 1 September 2020, we continue to review the likelihood of operation and we will be in touch with you 30 days prior to the start date of your holiday to advise if your cruise will be operating or not, at which time, if your cruise is able to operate, we will request your balance payment. For tours departing up until 1 November 2020, our payment terms for balances have been extended to 30 days which means that you need not send us any funds until we confirm that your tour is operational (please note that all other terms remain as per our booking conditions).

For our escorted land tour programmes, we have cancelled all of our September departures and will be in touch with passengers shortly to ascertain if they would like to transfer their booking to an alternative date in 2021 or request a refund.

Much of the world is making plans to slowly open and we are focusing on our procedures in order that we can operate safely when the time presents itself. We are working with our associates across the industry including AECO (Association of Arctic Expedition Cruise Operators) and IAATO (International Association of Antarctica Tour Operators) as we contribute to the formulation of best practice plans for the cruise industry. We will produce our own comprehensive guidelines which will incorporate all the industry standards and which will also specifically focus on our Small Ships.

I would like to thank all our clients for your continued support.

Yours sincerely

  {MEDIA GALLERY DEFAULT}

Tim Cochrane

Managing Director, Noble Caledonia